Movers Hampstead Terms and Conditions

These Terms and Conditions set out the basis on which Movers Hampstead provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Movers Hampstead, the provider of removal and related services.

1.2 "Customer" means the person, firm, or organisation requesting or using the services of the Company.

1.3 "Services" means removal, transport, packing, unpacking, loading, unloading, storage, and any other related services provided by the Company.

1.4 "Goods" means the items which are to be moved, handled, or stored by the Company on behalf of the Customer.

1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation accepted by the Customer.

2. Scope of Services

2.1 The Company provides domestic and commercial removals, including packing and unpacking services, furniture and item transport, and related services within its service area and more widely across the United Kingdom, where agreed.

2.2 The specific Services to be provided will be set out in a written quotation or confirmation, including an outline of the work, the estimated time required, and the price or pricing basis.

2.3 Any additional work requested by the Customer which is not included in the original quotation may be subject to additional charges, which will be agreed where reasonably possible before such work is carried out.

3. Booking Process

3.1 All bookings are subject to availability and to acceptance by the Company. A booking is not confirmed until the Customer has accepted the quotation or service proposal and any required deposit has been received by the Company.

3.2 Quotations are provided based on the information supplied by the Customer regarding the location, access conditions, volume and nature of Goods, and required dates and times. The Customer is responsible for ensuring that all information provided is accurate and complete.

3.3 The Company reserves the right to revise or withdraw a quotation if it becomes apparent that the information provided was incomplete or inaccurate, or where site conditions differ materially from those described.

3.4 The Customer should check the details of the booking confirmation carefully. Any discrepancies must be notified to the Company as soon as reasonably possible, and in any event before the Services commence.

4. Customer Responsibilities

4.1 The Customer warrants that they are the owner of the Goods or have the full authority of the owner to enter into a Contract for the movement or storage of the Goods.

4.2 The Customer must ensure that properties at collection and delivery points are accessible to the Company’s vehicles and staff, including arranging any necessary parking permissions or permits in advance.

4.3 The Customer must ensure that Goods are properly packed and ready for removal where packing Services are not included in the Contract. Fragile or delicate items must be adequately protected and clearly identified.

4.4 The Customer must remove and safely dispose of any hazardous, flammable, explosive, or illegal items. Such items must not be included among the Goods and the Company may refuse to handle them.

4.5 The Customer is responsible for securing valuables such as money, jewellery, important documents, and electronic data. These should not be included in the Goods to be moved unless specifically agreed in writing.

5. Price and Payment Terms

5.1 Prices are usually quoted on a fixed-fee or hourly-rate basis, depending on the nature and scope of the Services. The basis of charging will be set out in the quotation.

5.2 All prices are quoted in pounds sterling and may be subject to applicable taxes and charges in accordance with UK law, where relevant.

5.3 A deposit may be required to secure the booking. The amount and due date for the deposit will be indicated in the quotation or booking confirmation.

5.4 Unless otherwise agreed in writing, the balance of the price is payable on or before completion of the Services. The Company reserves the right not to release Goods, or not to complete the unloading, until payment has been received in full.

5.5 If payment is not received as required, the Company may apply reasonable interest and administration charges on overdue amounts, calculated from the due date until the date of actual payment.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by providing written or verbal notice to the Company. The effective date of cancellation or amendment is the date on which the Company acknowledges receipt of the notice.

6.2 Cancellation charges may apply, calculated with reference to the time remaining before the agreed service date:

(a) More than 7 days before the service date: no cancellation fee is normally payable, other than any non-refundable third-party costs already incurred.

(b) Between 3 and 7 days before the service date: the Company may charge up to 50 percent of the agreed price.

(c) Less than 3 days before the service date or on the service date itself: the Company may charge up to 100 percent of the agreed price.

6.3 If the Customer wishes to change the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Additional charges may apply where changes increase the time, distance, or resources required.

6.4 The Company may cancel or suspend the Services where the Customer is in breach of the Contract, including failure to pay any required deposit or balance, or where the Company reasonably considers that it would be unsafe or unlawful to proceed. In such cases, the Company will notify the Customer as soon as practicable.

7. Access, Parking, and Delays

7.1 The Customer is responsible for providing suitable access for the Company’s vehicles at all relevant addresses, including arranging parking and any necessary permits in advance.

7.2 Where restrictions, obstructions, or lack of parking space prevent safe and efficient access, the Company may charge reasonable additional fees to cover extra time, distance, or alternative arrangements.

7.3 The Company will make reasonable efforts to arrive and complete work at the agreed times, but timings are estimates and may be affected by traffic, weather, and other factors outside the Company’s control.

7.4 The Company will not be liable for delays caused by circumstances beyond its reasonable control. Where such delays occur, the Company may, acting reasonably, adjust schedules or rearrange the Services. Additional charges may apply where delays result in extended working hours or additional visits that are not attributable to the Company’s fault.

8. Excluded and Prohibited Goods

8.1 Unless expressly agreed in writing, the Company does not accept for removal or storage items including but not limited to:

(a) Hazardous, toxic, flammable, or explosive materials.

(b) Gas cylinders, fuel, chemicals, paints, or similar substances.

(c) Illegal items, contraband, or items the possession or transport of which is prohibited under UK law.

(d) Live animals, plants requiring specialised care, or perishable goods.

(e) High-value items including cash, precious metals, jewellery, or important documents such as passports, share certificates, and personal records, unless specifically agreed.

8.2 If such Goods are moved or stored without the Company’s knowledge, the Company shall have no liability for any loss, damage, or consequences arising from them. The Customer shall be responsible for any loss, damage, or expense suffered by the Company as a result of handling such Goods.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.

9.2 The Company’s liability for loss or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable sum per item or per consignment, subject to any specific limits notified to the Customer in the quotation or booking confirmation.

9.3 The Company shall not be liable for:

(a) Normal wear and tear, or minor scuffs and scratches that may occur during normal handling and transport.

(b) Damage to items packed by the Customer, unless clear evidence shows that the damage was caused by the Company’s negligence.

(c) Loss of or damage to fragile or inherently weak items, including glass, mirrors, and delicate ornaments, unless they were professionally packed by the Company.

(d) Damage resulting from defective or inadequate packing where packing services were not provided by the Company.

9.4 The Company will not be liable for indirect or consequential loss, loss of profits, or loss of opportunity arising out of or in connection with the Services.

9.5 The Customer must notify the Company in writing of any apparent loss or damage as soon as reasonably possible, and in any event within 7 days of completion of the Services, so that the Company can investigate. Failure to do so within this period may affect the Company’s ability to assess and, where appropriate, resolve the claim.

10. Insurance

10.1 The Company maintains insurance appropriate for its operations in the United Kingdom. Details of the relevant cover and applicable limits may be made available to the Customer on request.

10.2 The Customer is encouraged to consider whether additional insurance cover is required for high-value or particularly fragile Goods and to arrange such cover independently if necessary.

11. Waste and Disposal Regulations

11.1 The Company will comply with applicable UK waste and environmental regulations when removing and disposing of unwanted items or waste arising from the Services.

11.2 The Company is not a general waste collection provider and will only remove waste items where this has been specifically agreed as part of the Services. Additional charges may apply for waste disposal, based on type, quantity, and disposal requirements.

11.3 The Customer confirms that any items presented for disposal are lawfully in their possession and are not hazardous, controlled, or otherwise restricted under waste management laws, unless previously declared and accepted by the Company.

11.4 The Company reserves the right to refuse to remove or dispose of any items which it reasonably believes would breach environmental, waste, or health and safety regulations.

12. Damage to Property

12.1 The Company will take reasonable care to avoid damage to property at collection and delivery addresses, including floors, walls, and fixtures. The Customer is responsible for taking additional protective measures where required, such as covering delicate flooring.

12.2 The Company’s liability for damage to property, including buildings, driveways, and fixtures, shall be limited to the reasonable cost of repair, subject to evidence of the damage and any applicable limits or exclusions in these Terms and Conditions.

12.3 The Company shall not be liable for damage caused by the movement of large or heavy items where the Customer has insisted that the item be moved against the advice of the Company, particularly where there is a known risk to the property.

13. Complaints and Dispute Resolution

13.1 If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as possible so that they can be addressed promptly.

13.2 The Company will make reasonable efforts to resolve complaints amicably and in a timely manner.

13.3 If a dispute arises which cannot be resolved directly between the parties, either party may pursue its rights through the courts of England and Wales as set out in the governing law and jurisdiction clause below.

14. Data Protection and Privacy

14.1 The Company will handle personal data provided by the Customer in accordance with applicable UK data protection laws.

14.2 Personal data will be used for the purposes of administering the Contract, providing the Services, processing payments, and meeting legal or regulatory obligations.

14.3 The Company will take reasonable measures to protect personal data against unauthorised access, loss, or misuse.

15. Force Majeure

15.1 The Company shall not be liable for any failure or delay in performing its obligations under the Contract where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather conditions, road closures, accidents, strikes, public emergencies, or acts of government.

15.2 Where a force majeure event occurs, the Company will notify the Customer as soon as reasonably practicable and will take reasonable steps to minimise disruption, which may include rearranging the Services to a mutually convenient time.

16. Variation

16.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time the Customer’s booking is confirmed will apply to that Contract.

16.2 Any variation to these Terms and Conditions requested by the Customer will only be effective if agreed in writing by an authorised representative of the Company.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By confirming a booking with Movers Hampstead or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.